FAQ


Do I have to make an appointment or can I just walk in?

The practice primarily works on an appointment basis. Please contact the practice to make an appointment. Walk-in patients are welcome however patients with appointments and emergencies are treated with priority.


Do I need a long consultation?

We do standard 15 minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments


How are diagnostic test results managed?

It is a requirement of Mooroolbark Medical Centre that all test results are given and discussed in a follow-up appointment with a GP.
Test results may not be given over the phone and it is the responsibility of each patient to book in a follow-up consultation to discuss test results.


How do I get a medical certificate?

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.


Is it possible to have telephone consultations?

Emergency Phone calls will be forwarded directly to the Doctor; however it is unsafe to consult on an illness over the phone. In keeping with our philosophy of best practice, telephone consultations will not be carried out and patients are encouraged to make an appointment with the receptionist. If you require nursing advice you may be directed to an experienced practice nurse.


How is my confidentiality and privacy managed?

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.


How do I transfer my Medical records from my old practice/ doctors to this practice?

Please ask the reception team for a ‘transfer of medical records’ request.


Do I need to make an appointment for blood test?

As long as you have a pathology request form from your GP, you do not need to make a booking, just visit your local pathology collection centre with your request form.
At Mooroolbark Medical Centre, we have an on-site Melbourne Pathology collection centre open 6 days a week.


I am a work cover patient, how can I organise a consultation with a doctor?

Work cover patients will be treated the same as regular patients. These patients must inform their employer before their first consultation and provide a claim number related to their current case.


I would like to see a specialist. How can I organise a specialist consultation?

Specialists typically require a referral letter from a GP. Please make an appointment with a GP to ask about a referral letter.